This report examines how poor job quality has defined the direct care job for decades and reviews how COVID-19 has endangered the lives of these essential workers and left them unprepared to manage the crisis. To improve these jobs, this report delineates PHI’s new framework for quality jobs in direct care, which spans five pillars: quality training, fair compensation, quality supervision and support, respect and recognition, and real opportunity.
Key Takeaways
Direct care job quality has remained weak for decades, too often shaped by low compensation, inadequate training, and more.
The poor quality of direct care jobs has become acutely obvious in 2020, as COVID-19 has ravaged long-term care settings.
PHI’s new framework for quality jobs in direct care spans five pillars: quality training, fair compensation, quality supervision and support, respect and recognition, and real opportunity.
