Insights from the Frontline: Results of a Statewide Survey of Paid Caregivers in Arizona

In Arizona, paid caregivers—including direct care workers, paid family caregivers, and direct support professionals, among others—provide critical daily support to thousands of older adults and people with disabilities. As the need for these essential workers escalates, the state faces a pressing question: what can be done to improve paid caregiving jobs and enhance the supports that these workers deliver? To help address this question, PHI partnered with four managed care organizations in Arizona to survey the paid caregiver workforce about their experiences and insights. This report presents the survey findings and identifies opportunities to improve job quality in the Grand Canyon State.