Orchard Cove: Building relationships, valuing employees

PHI

This case study of Orchard Cove in Massachusetts is part of PHI’s series ”The Business of Caregiving.” Some of the reasons why Orchard Cove is identified by PHI as an exemplary employer are: its use of the PHI Coaching Approach to Supervision and Communication, the physical and organization changes it has made to its infrastructure as part of its culture change initiative, and its focus on building relationships between certified nursing assistants and residents.