PHI is the nation’s leading expert on the direct-care workforce. Our high investment/low-turnover/high-return strategy—also known as the quality care through quality jobs approach—has become a national model of successful sectoral workforce development.
We design competency-based entry-level and advanced training programs for direct-care workers that improve educational and employment outcomes as well as customer satisfaction.
We develop engaging, activity-based curricula for entry-level, in-service, and advanced trainings for nursing assistants, home health aides, and personal assistants.
Consumer-Directed and Family Caregiver Services
We provides program design and curriculum development consultation to agencies and organizations that support family caregivers and people with disabilities who direct and manage home care services on their own.
Our train-the-trainer program orients trainers to the content they will be teaching and to the adult learner-centered training approach.
Adult Learner-Centered Training
PHI's adult learner-centered training assumes learning is active, not passive, so the instructor acts as a facilitator rather than an information expert.
The trainer ensures that the appropriate learning experiences and resources are available, asks questions that guide participants’ inquiry and reflection, and gives feedback on their level of success.
This kind of learning environment is proven to be more successful with learners with a variety of learning styles and challenges and is a recognized signature of PHI training.