PHI Matching Services Project

We track matching service registries throughout the country, which "match" consumers who need home care with workers—based on needs, preferences, and availability.

Contact Us

Please send us your comments and suggestions on this project. We particularly welcome any new information on matching service registries in your state. Send comments and inquiries to Stephen Campbell at scampbell@PHInational.org.

This project is funded with support from the National Institute on Disability and Rehabilitation Research (Grant No. H133B130034) through the Community Living Policy Center at the University of California, San Francisco.

About the Project

Several states and organizations are experimenting with solutions that more efficiently connect consumers with workers. One approach is a “matching service registry.” This labor market intermediary creates a platform for matching supply and demand by allowing consumers to tap into an up-to-date registry of available workers, and workers to signal their availability for employment.

The goals of this project are to:

  • Document and track matching service registries across the states
  • Highlight learnings from these efforts
  • Encourage policies that improve and support infrastructure for self-direction

What Matching Service Registries Do

Matching service registries typically gather detailed information about the consumer’s needs and preferences and the worker’s availability, skills, and preferences. Consumers and workers must each initiate their side of the transaction.

When a consumer contacts the registry with a request for a worker, the matching itself is done in one of two ways: either the consumer performs their own electronic searches of the worker database using one or more searchable criteria (e.g., zip code or availability by day of week/time of day), or connects with trained staff who in turn conduct the database searches and report the search results back to the consumer.

Matching service registries also may connect users to additional services such as: worker screening and orientation, access to consumer and worker training, and recruitment and outreach to potential workers.

Matching service registries are a growing phenomenon but are still limited. The configuration of a registry (e.g., funding sources, geographic area served, requirements for registration, etc.) varies greatly according to the needs and preferences of both registry operators and the populations served. Each configuration poses unique advantages and challenges. Generally, nonprofit matching service registries offset much of their expenses through public funding and grants and are thus able to provide a low cost service to connect workers and consumers.

Total # of Registries The PHI Matching Services Project has identified 24 nonprofit registries in 19 states.
Statewide vs. Regional 19 registries are statewide
5 regional registries serve 7 counties in total
Funding Sources 22 registries rely primarily on public funds to operate
1 registry relies on foundation grants to operate
1 registry relies on donations and volunteers to operate
Respite Services 4 matching service registries include respite workers
Centers for Independent Living 6 registries are run by Centers for Independent Living
Shared Platforms 11 registries share online platforms

  • 3 registries in CA share the QuickMatch platform
  • 8 registries in AZ, CT, KS, MA, NH, NJ, RI, and VT share the Rewarding Work, Inc. platform

State Registry Name Region Maintained by Eligibility Consumer Count Provider Count
Arizona Rewarding Work Respite Services Statewide Arizona Caregiver Coalition and Rewarding Work Resources, Inc. Small monthly fee for all consumers. 138 431
This state funded registry provides respite services exclusively. Both consumers and agencies are able to hire workers from the registry. Listings include both independent providers and agencies. Consumers pay a small registration fee and registration for providers is free of charge. There are not eligibility restrictions for consumers; however, providers must complete state-required training before they are listed. Consumers can perform listing searches based on a variety of criteria. Once a match is made, it is up to the consumer and worker to update their respective profiles. The service automatically sends email reminders to perform updates. Once a worker submits his or her application, they are immediately added to the registry. Background checks and training are not required for the workers.
California Alameda County QuickMatch Alameda County Center for Independent Living (CIL), Community Resources for Independent Living (CRIL) Free for all consumers. 260 22
This grant-funded registry is open to any consumer. Workers are searchable based on a comprehensive list of characteristics. Each worker’s profile also includes an audio recording of the worker introducing himself or herself. Currently, the registry is free for providers and consumers. While the online platform is open to anyone, personnel at CIL/CRIL often assist individuals without internet access over the phone and in person. Once a consumer attempts to contact a worker, staff are notified. Staff follows up with a phone call to the consumer to see if they were able to establish a match. Once a successful match is made, staff updates consumer and worker profiles accordingly.
California Center for Independence of Individuals with Disabilities (CID) San Mateo QuickMatch San Mateo County CID San Mateo Free for all consumers. 16 12
This grant-funded registry is open to any consumer. Workers are searchable based on a comprehensive list of characteristics. Each worker’s profile also includes an audio recording of the worker introducing himself or herself. Currently, the registry is free for providers and consumers. While the online platform is open to anyone, staff at CID often assist individuals without internet access over the phone and in person. Once a consumer attempts to contact a worker, staff are notified. Staff follows up with a phone call to the consumer to see if they were able to establish a match. Once a successful match is made, staff updates consumer and worker profiles accordingly. CID staff accompany clients during interviews with potential workers upon request.
California Marin Center for Independent Living QuickMatch Marin County Marin Center for Independent Living (MCIL) Free for all consumers. 193 153
This grant-funded registry is open to any consumer. Workers are searchable based on a comprehensive list of characteristics. Each worker’s profile also includes an audio recording of the worker introducing himself or herself. There is a small fee for providers and consumers to use the registry. Workers are required to have three years of experience and at least three references before they are listed. Background checks are not required, but consumers are encouraged to ask workers to provide them. The registry is updated once a week by staff at the Marin Center for Independent Living. Once a consumer attempts to contact a worker, MCIL staff are notified. Staff follows up with a phone call to the consumer to see if they were able to establish a match. Once a successful match is made, MCIL staff updates consumer and worker profiles accordingly.
Connecticut Rewarding Work Resources Statewide Connecticut Department of Disability Services and Rewarding Work Resources, Inc. Free for individuals receiving services from CT Dept of Developmental Services (DDS), small fee for private pay consumers 1,856 1,026
Both consumers and agencies are able to hire workers from the registry. Listings include both independent providers and agencies. Consumers pay a small registration fee and registration for providers is free of charge. There are not eligibility restrictions for consumers or workers. Consumers can perform listing searches based on a variety of criteria. Once a match is made, it is up to the consumer and worker to update their respective profiles. The service automatically sends reminders to perform updates. Once a worker submits his or her application, they are immediately added to the registry. Background checks and training are not required for the workers.
Florida Florida Developmental Disabilities Resources – Provider Search Statewide Delmarva Foundation, the State of Florida Agency for Health Care Administration, and the Agency for Persons with Disabilities Free for all consumers
This statewide registry assists consumers with finding agency and independent homecare providers as well as other useful services such as adult dental, life skills development, and others. Users can search by location and service type. Results are sorted alphabetically. Each home care provider profile includes ratings produced by the Delmarva Foundation as part of the Provider Discovery Review process. The registry is free for consumers and providers. Listings are developed automatically based on Medicaid claims data.
Kansas Kansas Personal Care Worker Directory Statewide Arc of Douglas County, the Kansas Lifespan Respite Coalition, and Rewarding Work Resources, Inc. Free for KanCare consumers, small fee for private pay consumers
This state funded registry is open to all consumers and agencies. It offers both long term and respite services. Worker listings include both independent providers and workers employed agencies. Registration is free of charge for consumers enrolled in KanCare. There is a small $10 monthly subscription fee for all other consumers and agencies. Registration for independent providers is free of charge. There are not eligibility restrictions for consumers or workers. Once a worker submits his or her application, they are immediately added to the registry. Consumers can perform listing searches based on a variety of criteria. Once a match is made, it is up to the consumer and worker to update their respective profiles. The service automatically sends reminders to perform updates. Background checks and training are not required for the workers.
Maine Alpha One Attendant Services Statewide Alpha One Free for all consumers
This registry is open to all consumers. It enables prospective personal assistants to list their information. Consumers can search all listings, or to specify a county to narrow the search. This registry is publically funded through Alpha One, a Center for Independent Living supported by public grants.
Massachusetts The Massachusetts PCA Directory Statewide PCA Workforce Council and Rewarding Work Resources, Inc. Free for MassHealth PCA consumers, small fee for private pay consumers 12,148 7,430
This state funded registry is open to all consumers and agencies. It offers both long term and respite services. Worker listings include both independent providers and workers employed agencies. Registration is free of charge for consumers enrolled in MassHealth. There is a small subscription fee for all other consumers and agencies. Registration for independent providers is free of charge. There are not eligibility restrictions for consumers or workers. Once a worker submits his or her application, they are immediately added to the registry. Consumers can perform listing searches based on a variety of criteria. Once a match is made, it is up to the consumer and worker to update their respective profiles. The service automatically sends reminders to perform updates. Background checks and training are not required for the workers.
Minnesota Direct Support Connect Statewide Minnesota Board on Aging Free for all consumers
This state-funded registry is open to all consumers and workers in Minnesota. Consumers populate their profiles with their care needs and open shifts. Workers fill in their profiles with their skills, experience, relevant training, and availability. Worker profiles can be connected to the University of Minnesota College of Direct Support, which allows workers to display the training courses they have completed. Consumers can filter search results based on several criteria. When consumers find workers whom they deem qualified for employment, the consumer may send a message to the worker. Both consumers and workers are responsible for keeping their profiles current.
New Hampshire New Hampshire ProviderLink Directory Statewide New Hampshire Lifespan Coalition and Rewarding Work Resources, Inc. Small monthly fee for all consumers. 128 127
This state funded registry is open to all consumers. Both consumers and agencies are able to hire workers from the registry. Listings include both independent providers and agencies. Consumers pay a small registration fee and registration for providers is free of charge. There are not eligibility restrictions for consumers; however, providers must undergo a registry check by the Bureau of Elderly and Adult Services & Children family and Youth Services. Consumers can perform listing searches based on a variety of criteria. Once a match is made, it is up to the consumer and worker to update their respective profiles. The service automatically sends reminders to perform updates. Once a worker submits his or her application, they are immediately added to the registry. Background checks and training are not required for the workers.
New Hampshire Care Attendant Registry Statewide Granite State Center for Independent Livoregoning Free for all consumers.
Listings are organized by county. The registry is only open to Granite State Independent Living Home Care customers.
New Jersey Rewarding Work Resources Statewide New Jersey Division of Disability Services and Rewarding Work Resources, Inc. Small fee for all consumers 989 276
This state funded registry is open to all consumers and agencies. Worker listings include both independent providers and workers employed agencies. There is a small subscription fee for all other consumers and agencies. Registration for providers is free of charge. There are not eligibility restrictions for consumers or workers. Once a worker submits his or her application, he or she is immediately added to the registry. Consumers can perform listing searches based on a variety of criteria. Once a match is made, it is up to the consumer and worker to update their respective profiles. The service automatically sends reminders to perform updates.
New Mexico New Mexico Caregivers Coalition Caregiver Registry Statewide New Mexico Direct Caregivers Coalition Free for all consumers. 27
This registry is free for all consumers. Searches can be made by location and skill level. Independent and agency providers can be listed on the website, but agencies must pay a small fee. The registry does not require background checks, but consumers are encouraged to request them.
Ohio Community Care Registry Franklin County Franklin County Office on Aging Free for private paying consumers. 60 45
This registry was established by funding for the Franklin County Office on Aging passed by the counties general election in 2012. Private paying consumers communicate with the Registry coordinator to find a direct care worker that meets their needs. Providers must have letters of recommendation, pass a background check, and attend a workshop before they are matched to a consumer.
Ohio MyOhioHCP Statewide Ohio Home Care Program Free for all consumers.
The MyOhioHCP is only open to Medicaid beneficiaries and Medicaid-certified providers. This service allows consumers to post listings requesting workers. Workers can search for potential consumers based on county. Aside from the listing service, MyOhioHCP personalized pages also offer important records, forms, tools, surveys, news and updates, contact information and more.
Oregon State of Oregon’s Home Care Commission Registry Statewide Oregon Home Care Commission Free for all consumers. 1,954 17,032
Private and public consumers – including individuals with developmental disabilities and mental illness — can use the state-funded registry at no cost. In addition to standard search features, consumers and providers can also post on the electronic bulletin board to advertise their specific needs. Providers are screened for certification and must undergo a background check. The registry has an ongoing volunteer professional development training program. The registry also manages fiscal elements of employment such as payroll, workers compensation, and health insurance.
Pennsylvania Tri-County Patriots for Independent Living Direct Care Workers’ Registry  Washington, Fayette, and Greene Counties Tri-County Patriots for Independent Living Free for all consumers. 400
Private and public consumers can use the grant-funded registry at no cost. Consumers can search for workers with the assistance of TRIPIL staff based on criteria such as experience with Alzheimer’s, certifications, etc. Before providers are listed, they are screened for certification, undergo a background check, and attend a two-week interactive training. During training, workers learn the skills they need to help consumers with disabilities maintain control of their lives while living in the communities of their choice. Moreover, the registry allows providers get paid competitive wages and to eventually qualify for affordable health benefits.
Rhode Island Rewarding Work Resources Statewide Rhode Island Department of Human Services and Rewarding Work Resources, Inc. Free for consumers in the following programs: PersonalChoice, Respite, or PASS, small fee for private pay consumers 1,309 758
This state funded registry is open to all consumers and agencies. Worker listings include both independent providers and workers employed by agencies. Registration is free for consumers enrolled in PersonalChoice, Respite or PASS. There is a small subscription fee for all other consumers and agencies. Registration for providers is free of charge. There are not eligibility restrictions for consumers or workers. Once a worker submits his or her application, they are immediately added to the registry. Consumers can perform listing searches based on a variety of criteria. Once a match is made, it is up to the consumer and worker to update their respective profiles. The service automatically sends reminders to perform updates. Background checks and training are not required for the workers.
Texas Attendant Network Statewide Volunteer Free for all consumers, but donation encouraged. 158
Consumers can use the Registry to actively search online for a direct care worker that meets their needs. Providers can set up a profile in order to be added to the provider database or can directly reach out to consumers that have created an online profile requesting a direct care worker.
Vermont Rewarding Work Resources Statewide Vermont Department of Disabilities, Aging and Independent Living, and Rewarding Work Resources, Inc. Free for all consumers 2,756 412
This state funded registry is open to all consumers and agencies. Worker listings include both independent providers and workers employed by agencies. Registration for providers is free of charge. There are not eligibility restrictions for consumers or workers. Once a worker submits his or her application, they are immediately added to the registry. Consumers can perform listing searches based on a variety of criteria. Once a match is made, it is up to the consumer and worker to update their respective profiles. The service automatically sends reminders to perform updates. Background checks and training are not required for the workers.
Washington Carina Clark, Cowlitz, Klickitat, Lewis, Mason, Skamania, Snohomish, Spokane, Thurston, Wahkiakum and Whitman Counties Carina Free for all consumers. 340 1,400
Carina is a free online tool that helps connect in-home care clients and individual providers who are contracted with the Department of Social and Health Services in Washington state connect for work and support. Carina is an independent 501(c)(3) nonprofit organization that is funded through the collective bargaining agreement between Washington State and SEIU 775 (the local home care union). Carina partners directly with the state of Washington and the SEIU 775 Training Partnership to instantly verify consumer and worker eligibility to use the platform. Workers are eligible to use the registry if they have worked in the past 12 months and currently hold an employment contract with the state. The registry is only open to workers who have passed a background check and completed the minimum training requirements to work. Workers create profiles to showcase their background and skills. Consumers, family members, and state-employed referral coordinators may post job listings. Workers and consumers can connect and establish matches through a secure messaging service. Carina users can access the site from any mobile device and use the geolocation features to search for providers and jobs nearest to them.
Washington Washington State Home Care Referral Registry Statewide State of Washington Department of Social and Health Services, Aging and Long-Term Support Administration Free for all consumers.
Medicaid consumers can use the state-funded registry managed by WA’s Department of Social and Health Services to locate local registry offices. Registry staff then provide consumers with a list of workers in the area. The registry is only open to workers who have passed a background check and completed the minimum training requirements to work. The Registry also provides consumers resources on how to hire and supervise direct care workers.
West Virginia In-Home Care Worker Registry Statewide West Virginia Bureau of Senior Services Free for all consumers.
This registry was established by House Bill 4062 on March 10, 2012. The registry’s roll out will occur in two phases. During the first phase, the registry lists Medicaid-certified homecare agencies free of charge. Consumers can search for these agencies based on their home county. Providers must undergo a criminal background check, a check through the West Virginia Adult Abuse Registry, and complete various training requirements before they are listed. During the pending second phase, independent providers will be able to advertise their services. Agencies and consumers will have to pay a registration fee during the second phase.