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Matching Service Registries

We track matching service registries throughout the country, which "match" home care consumers with workers — based on needs, preferences, and availability.

BACKGROUND

Matching service registries are online platforms that help home care consumers and workers find one another. They vary in structure, but in all cases, matching service registries are designed to enable consumers to identify and contact nearby workers with the right mix of skills, experience, and availability—and enable workers to find clients and build sustainable work schedules. These registries serve a critical need: Medicaid programs that allow consumers to directly employ their own home care workers are growing in number and popularity, but self-directing consumers struggle to recruit and retain workers because of the nationwide home care workforce shortage.

This national inventory of public and nonprofit matching service registries is meant to inspire and inform state and local efforts to improve existing registries and create new registries where there are none.

KEY FINDINGS

  • There are 15 matching service registries in 11 states.
  • 10 matching service registries are statewide and 5 are regional.
  • 7 registries use shared online platforms, including 4 registries that use QuickMatch and 3 that use Rewarding Work.
  • 12 matching service registries are maintained by nonprofit organizations and 3 are maintained by state agencies. These organizations oversee the registries’ day-to-day operations, and may also recruit users, provide technical support, and/or develop new registry features, among other activities.

Please contact Stephen Campbell at scampbell@phinational.org with any information about a new or existing matching service registry in your state or locality.

California

QuickMatch (Marin County)

Maintained by: Marin Center for Independent Living (MCIL)

Number of Users:  400 consumers and 180 workers

Availability: This grant-funded registry is free to use for all consumers, including consumers who pay for services out-of-pocket and through Medicaid. In most cases, workers are required to have three years of experience and at least three references before joining the registry.

Functionality:  Consumers can search for workers based on a range of criteria, and workers can also add audio introductions to their profiles. After a consumer contacts a worker using the site’s secure messaging system, MCIL staff follow-up with the consumer to learn whether they were able to establish an employment relationship, and then update the consumer and worker profiles accordingly.

QuickMatch (San Mateo County)

Maintained by: Center for Independence of Individuals with Disabilities (CID)

Number of Users:  40 consumers and 10 workers

Availability: This grant-funded registry is free to use for all consumers, including consumers who pay for services out-of-pocket and through Medicaid. While workers are not required to undergo a background check to use the registry, CID provides background checks for a small fee upon request from consumers.

Functionality:  Consumers can search for workers based on a range of criteria, and workers can also add audio introductions to their profiles. After a consumer contacts a worker using the site’s secure messaging system, CID staff follow-up with the consumer to learn whether they were able to establish an employment relationship, and then update the consumer and worker profiles accordingly.

QuickMatch (Santa Clara County)

Maintained by: Silicon Valley Independent Living Center (SVILC)

Number of Users:  Number of registry users not available

Availability: This grant-funded registry is free to use for all consumers, including consumers who pay for services out-of-pocket and through Medicaid. Consumers must attend a brief workshop on their employment responsibilities before using the registry. Workers are required to complete an online application before joining the registry and they may also attend optional workshops on their rights and responsibilities.

Functionality:  Consumers can search for workers based on a range of criteria, and workers can also add audio introductions to their profiles. After a consumer contacts a worker using the site’s secure messaging system, SVILC staff follow-up with the consumer to learn whether they were able to establish an employment relationship, and then update the consumer and worker profiles accordingly.

QuickMatch (Southern Alameda County)

Maintained by: Community Resources for Independent Living (CRIL)

Number of Users:  340 consumers and 50 workers

Availability: This grant-funded registry is free to use for all consumers, including consumers who pay for services out-of-pocket and through Medicaid.

Functionality:  Consumers can search for workers based on a range of criteria, and workers can also add audio introductions to their profiles. After a consumer contacts a worker using the site’s secure messaging system, CRIL staff follow-up with the consumer to learn whether they were able to establish an employment relationship, and then update the consumer and worker profiles accordingly.

 

Connecticut

Rewarding Work (Statewide)

Maintained by: Toward Independent Living and Learning, Inc.

Number of Users:  200 consumers and 350 workers

Availability: This registry is open to consumers, workers, and home care agencies. It is supported by public funds through the Connecticut Department of Developmental Services (DDS). The registry is free to use for consumers enrolled in DDS programs as well as all individual workers. Private-pay consumers and home care agencies must pay monthly or annual fees.

Functionality:  Consumers can search for workers based on diverse criteria and message them directly, or they can post openings on a job board, which allows workers to search for jobs (based on location and other criteria) and apply online. The registry sends monthly, automated messages to consumers and workers to remind them to update their profiles, and profiles are deactivated after three months of inactivity.

 

Kansas

Rewarding Work (Statewide)

Maintained by: Toward Independent Living and Learning, Inc.

Number of Users:  160 consumers and 200 workers

Availability: This registry is open to consumers, workers, and home care agencies. It is funded through the Arc of Douglas County. The registry is free to use for consumers enrolled in KanCare, the state’s Medicaid managed care program, as well as all individual workers. Private-pay consumers and home care agencies must pay monthly or annual fees. Workers do not need to meet any requirements to join the registry, but KanCare does require workers to pass a background check before providing services. The registry directs KanCare consumers to manage the onboarding process through their fiscal management service providers.

Functionality:  Consumers can search for workers based on diverse criteria and message them directly, or they can post openings on a job board, which allows workers to search for jobs (based on location and other criteria) and apply online. The registry sends monthly, automated messages to consumers and workers to remind them to update their profiles, and profiles are deactivated after three months of inactivity.

 

Maine

PA Registry (Statewide)

Maintained by: Alpha One

Number of Users:  Number of registry users not available

Availability: This grant-funded registry is open to all consumers and workers. To join the registry, consumers must contact Alpha One, a Center for Independent Living. Workers do not need to meet any requirements to post on the registry.

Functionality:  Consumers can search for workers by county and contact them by phone. Worker profiles include contact information, availability, and a field that users can populate with any other relevant information.

 

Massachusetts

Mass PCA Directory (Statewide)

Maintained by: Massachusetts Personal Care Aide Council

Number of Users:  2,700 consumers and 5,200 workers

Availability: This state-funded registry is free to use for all workers and consumers enrolled in MassHealth, the state’s Medicaid program. While workers do not need to meet any requirements before creating their profiles, they must undergo training and a background check before providing MassHealth-funded services.

Functionality:  Consumers can search for workers based on diverse criteria and message them directly, but they are encouraged to post job descriptions, which allow workers to search for jobs (based on location and other criteria) and message potential employers. In addition to offering robust search features, the registry periodically sends automated emails to workers with job openings and to consumers with available workers. To ensure registry information remains current, the service sends reminders to consumers and workers to update their profiles.

Rewarding Work (Statewide)

Maintained by: Toward Independent Living and Learning, Inc.

Number of Users:  900 consumers and 1,500 workers

Availability: This registry is open to consumers, workers, and home care agencies. It is supported by public funds through the Massachusetts Department of Developmental Services (DDS). Workers do not need to meet any requirements to use the registry, but the registry does provide resources on how to complete an optional criminal background check. The registry is free to use for consumers enrolled in DDS programs as well as all individual workers. Private-pay consumers and home care agencies must pay monthly or annual fees.

Functionality:  Consumers can search for workers based on diverse criteria and message them directly, or they can post openings on a job board, which allows workers to search for jobs (based on location and other criteria) and apply online. The registry sends monthly, automated messages to consumers and workers to remind them to update their profiles, and profiles are deactivated after three months of inactivity.

 

Minnesota

Direct Support Connect (Statewide)

Maintained by: Minnesota Department of Human Services, Disability Services Division

Number of Users:  700 consumers and 500 workers

Availability: This state-funded registry is free to use for all workers and consumers, including consumers who pay for services out-of-pocket and through Medicaid. While workers do not need to meet any requirements to use the registry, they are required to undergo a background check and complete a state-mandated online training course in order to provide Medicaid-funded services. The registry provides resources for workers to meet these requirements.

Functionality:  Consumers can search for workers based on diverse criteria and contact workers using a secure messaging system. As well as user-populated fields, workers can link their profiles to the University of Minnesota College of Direct Support to display the training courses that they have completed. Both consumers and workers are responsible for keeping their profiles current.

 

New Hampshire

Care Attendant Registry (Statewide)

Maintained by: Granite State Independent Living (GSIL)

Number of Users:  600 consumers; number of workers not available

Availability: This registry is only open to all workers and consumers enrolled in Medicaid-funded programs. Before they are listed on the registry, workers must provide GSIL with their skills, availability, and preferences, which staff use to create and maintain worker profiles.

Functionality:  Consumers can search for workers by county and contact them over the phone. GSIL staff periodically contact workers and consumers to determine whether they have been able to establish employment relationships.

 

New Mexico

Caregivers’ Registry (Statewide)

Maintained by: New Mexico Direct Caregivers Coalition

Number of Users:  30 workers; number of consumers not available

Availability: This grant-funded registry is open to all consumers, workers, and home care agencies. The registry does not require background checks, but consumers are encouraged to request them. The registry is free for consumers and workers, but agencies must pay a small fee.

Functionality:  Consumers can search for workers or agencies by keyword, and contact them using a secure messaging system. Worker and agency profiles include their skills, location, and experience.

 

Oregon

Registry and Referral System (Statewide)

Maintained by: Oregon Home Care Commission

Number of Users:  Number of registry users not available

Availability: This state-funded registry is free to use for workers and consumers, including consumers who pay for services out-of-pocket and through Medicaid. Workers must supply a provider identification number to confirm that they have completed required training and passed a background check.

Functionality:  Once consumers enter their needs and preferences into their profiles, the system automatically generates a list of nearby, qualified workers that consumers can contact directly by phone. Alternatively, consumers can post job listings, which allow workers to search for openings and apply online. Both consumers and workers are responsible for keeping their profiles current, and workers must log in to the registry at least once every 30 days to keep their profiles active.

 

Pennsylvania

Direct Care Workers’ Center Registry (Washington, Fayette, and Greene Counties)

Maintained by: Transitional Paths to Independent Living (TRPIL)

Number of Users:  360 workers; number of consumers not available

Availability: All consumers can use this grant-funded registry at no cost. Workers must be employed by TRPIL in order to use the registry. Before workers are listed, they must undergo a background check and attend a four-day training.

Functionality:  Consumers can search for workers based on location, gender, and availability. Worker profiles include experience, means of transportation, and other information about their preferences. To connect with workers, consumers must contact TRPIL staff, who facilitate an introduction.

 

Washington

Carina (Statewide)

Maintained by: Carina

Number of Users:  3,300 consumers and 9,600 workers

Availability: This nonprofit registry, which is funded through the collective bargaining agreement between Washington State and SEIU 775 (the home care union), is open to all consumers and workers who are contracted with the Washington State Department of Social and Health Services. Workers are eligible to use the registry if they have passed a background check and started the certification process by completing five hours of orientation and safety training, although they must complete all required training within state-specified timeframes in order to remain eligible for work.

Functionality:  Consumers, family members, and state-employed referral coordinators may post job listings and search for workers based on diverse criteria. Workers and consumers can use geolocation features to search for workers and jobs nearest to them and contact each other using a secure messaging system.