PHI Matching Services Project
The PHI Matching Service Registries Project tracks the development of nonprofit matching services registries across the country. We identified 33 nonprofit registries operating across 23 states. These intermediaries connect consumers looking for providers of home care or personal assistance services with an available pool of workers—helping to “match” the two individuals based on needs, preferences, and availability.
Please send us your comments and suggestions on this project. We particularly welcome any new information on matching service registries in your state. We expect to be adding additional fields of information on each matching service registry in the next few months.
Send comments and inquiries to Abby Marquand at firstname.lastname@example.org.
This project is funded with support from the National Institute on Disability and Rehabilitation Research (Grant No. H133B130034) through the Community Living Policy Center.
About the Project
Personal assistance and home care services are evolving. Consumers are increasingly receiving these services through self-directed programs where consumers or their families hire and supervise caregivers directly. The absence of a traditional home care agency can pose challenges for consumers and workers seeking to locate one another.
Several states and organizations are experimenting with solutions that more efficiently connect consumers with workers. One approach is a “matching service registry.” This labor market intermediary creates a platform for matching supply and demand by allowing consumers to tap into an up-to-date registry of available workers, and workers to signal their availability for employment.
The goals of this project are to:
- Document and track matching service registries across the states
- Highlight learnings from these efforts
- Encourage policies that improve and support infrastructure for self-direction
What Matching Services Do
Matching service registries typically gather detailed information about the consumer’s needs and preferences and the worker’s availability, skills, and preferences. Consumers and workers must each initiate their side of the transaction.
When a consumer contacts the registry with a request for a worker, the matching itself is done in one of two ways: either the consumer performs their own electronic searches of the worker database using one or more searchable criteria (e.g., zip code or availability by day of week/time of day), or connects with trained staff who in turn conduct the database searches and report the search results back to the consumer.
Matching services also may connect users to additional services such as: worker screening and orientation, access to consumer and worker training, and recruitment and outreach to potential workers.
What We Are Finding
Matching service registries are a growing phenomenon but are still limited. The configuration of a registry (e.g., funding sources, geographic area served, requirements for registration, etc.) varies greatly according to the needs and preferences of both registry operators and the populations served. Each configuration poses unique advantages and challenges. Generally, nonprofit matching service registries offset much of their expenses through public funding and grants and are thus able to provide a low cost service to connect workers and consumers.
|Total # of Registries||The PHI Matching Services Project has identified 30 nonprofit registries in 23 states.|
|Statewide vs. Regional||
19 registries are statewide
26 registries rely primarily on public funds to operate
3 matching service registries offer respite services
|Centers for Independent Living||
10 registries are run by Centers for Independent Living
12 registries share online platforms
|State||Registry Name||Region||Maintained by||Eligibility||Consumer Count||Provider Count|
|Arizona||Rewarding Work Respite Services||Statewide||Arizona Caregiver Coalition and Rewarding Work Resources, Inc.||Small monthly fee for all consumers.||138||431|
|This state funded registry provides respite services exclusively. Both consumers and agencies are able to hire workers from the registry. Listings include both independent providers and agencies. Consumers pay a small registration fee and registration for providers is free of charge. There are not eligibility restrictions for consumers; however, providers must complete state-required training before they are listed. Consumers can perform listing searches based on a variety of criteria. Once a match is made, it is up to the consumer and worker to update their respective profiles. The service automatically sends email reminders to perform updates. Once a worker submits his or her application, they are immediately added to the registry. Background checks and training are not required for the workers.|
|Arkansas||Arkansas Direct Care Services Registry||Statewide||Arkansas Department of Human Services, Division of Aging and Adult Services||Free for all consumers.||-||669|
|California||Alameda County QuickMatch||Alameda County||Center for Independent Living Berkeley, Community Resources for Indpendent Living (CRIL)||Free for all consumers.||154||29|
|California||Central Coast Center for Independent Living QuickMatch||Santa Cruz County, Monterery County||Central Coast Center for Independent Living||Free for all consumers.||5||9|
|California||Marin Center for Independent Living QuickMatch||Marin County||Marin Center for Independent Living||Free for all consumers.||167||130|
|California||Access to Independence||San Diego County||Access to Independence||Free for all consumers.||21||22|
|California||IHSS Consortium QuickMatch||San Francisco County||IHSS Consortium||Free for all consumers.||29||60|
|Connecticut||Rewarding Work Resources||Statewide||Connecticut Department of Disability Services and Rewarding Work Resources, Inc.||Free for individuals receiving services from CT Dept of Developmental Services (DDS), small fee for private pay consumers||1856||1026|
|Idaho||DAC Personal Assistant Services (Under Construction)||Statewide||Disability Action Center||Free for all consumers||72||90|
|Illinois||Advocates for Access Center for Independent Living||Northwest Idaho (Moscow, Coeur D'Alene, Lewiston)||Advocates for Action||Free for all consumers||80||114|
|Illinois||Lake County Center for Independent Living||Lake County, McHenry County||Lake County Center for Independent Living||Free for all consumers||30||49|
|Illinois||LIFE Center for Independent Living||DeWitt, Ford, Livingston, and McLean Counties||LIFE Center for Independent Living||Free for all consumers||-||-|
|Illinois||Southern Illinois Center for Independent Living||Franklin, Jackson, Perry, Williamson, Gallatin, Hardin, and Saline Counties||Southern Illinois Center for Independent Living||Free for all consumers||-||-|
|Maine||Alpha One Attendant Services||Statewide||Alpha One||Free for all consumers||-||-|
|Massachusetts||The Massachusetts PCA Directory||Statewide||PCA Workforce Council and Rewarding Work Resources, Inc.||Free for MassHealth PCA consumers, small fee for private pay consumers||12148||7430|
|Minnesota||DSP Match||Minneapolis/St. Paul Metro Area||Independence Partners||Free for all consumers||32||-|
|New Hampshire||New Hampshire ProviderLink Directory||Statewide||New Hampshire Lifespan Coalition and Rewarding Work Resources, Inc.||Small monthly fee for all consumers.||128||127|
|New Hampshire||NH Granite State Independent Living||Statewide||Granite State Center for Independent Living||Free for all consumers.||-||-|
|New Jersey||Rewarding Work Resources||Statewide||New Jersey Division of Disability Services and Rewarding Work Resources, Inc.||Small fee for all consumers||989||276|
|New Mexico||New Mexico Caregivers Coalition Caregiver Registry||Statewide||New Mexico Direct Caregivers Coalition||Free for all consumers.||-||14|
|North Dakota||North Dakota Personal Assistance Registry||Statewide||Minot State University||Free for all consumers.||-||-|
|Ohio||Community Care Registry||Franklin County||Franklin County Office on Aging||Free for private paying consumers.||60||45|
|Ohio||Ohio Home Care Program Directory||Statewide||Ohio Deparmtent of Job and Family Services||Free for all consumers.||13500||11000|
|Oregon||State of Oregon’s Home Care Commission Registry||Statewide||Oregon Home Care Commission||Free for all consumers.||1954||17032|
|Pennsylvania||Tri-County Patriots for Independent Living Direct Care Workers' Registry||Washington, Fayette, and Greene Counties||Tri-County Patriots for Independent Living||Free for all consumers.||-||400|
|Rhode Island||Rewarding Work Resources||Statewide||Rhode Island Department of Human Services and Rewarding Work Resources, Inc.||Free for consumers in the following programs: PersonalChoice, Respite, or PASS, small fee for private pay consumers||1309||758|
|South Carolina||South Carolina Personal Care Worker Listing Update||Statewide||South Carolina Department of Health and Human services, and the Lieutenant Governor's Office on Aging||Free for all consumers.||-||285|
|Texas||Attendant Network||Austin, Dallas/Fort Worth, El Paso, Houston, San Antonio||Volunteer||Free for all consumers, but donation encouraged.||-||158|
|Vermont||Rewarding Work Resources||Statewide||Vermont Department of Disabilities, Aging and Independent Living, and Rewarding Work Resources, Inc.||Free for all consumers||2756||412|
|Washington||Washington State Home Care Referral Registry||Statewide||State of Washington Department of Social and Health Services, Aging and Long-Term Support Administration||Free for all consumers.||-||-|
|West Virginia||In-Home Care Worker Registry||Statewide||West Virginia Bureau of Senior Services||Free for all consumers.||-||-|
CLASS PlanBuilding Infrastructure to Support CLASS: The Potential of Matching Service Registries-- Explores the potential of registries for building needed infrastructure and identifies key design issues for their development.
Reauthorization of the Older Americans Act (OAA)The upcoming reauthorization of the OAA presents an important opportunity to improve and modernize the information and assistance networks maintained by the country’s aging services network. Matching service registries can play a significant role in building a 21st century infrastructure for self-direction.
- PHI Strategic Area: Consumer Direction
- PHI National Policy Agenda: Consumer Direction & Family Caregiving
- PHI Consumer as Employer Curriculum (pdf)
- Connecting Older Adults and Persons with Disabilities with Personal Care Assistance: The Potential for ADRCs as Hosts for Publicly Funded Matching Service Registries (pdf)
- Search for home care goes online (Star Tribune - 6/5/11)
- SCAN Webinar Examines CLASS Plan (PHI - 6/1/11)
- State caregiver matching programs complement CLASS Act, study finds (McKnights - 5/9/11)
- A Better Way to Find Home Care Aides (New York Times - 5/4/11)
- Governor Walker's Self-Managed Medicaid Mishaps (PRWatch - 4/28/11)