12 steps for creating a culture of retention: A workbook for home and community-based long-term care providers


This workbook offers concrete steps and tools to guide agencies in developing recruitment, selection, and retention practices. The 12 steps that frame this workbook are based on the principle that direct-care workers must have quality jobs to provide the highest quality care for consumers. Intended for use by organizational leaders, the workbook encourages principles of participatory management.

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Publication Date: 
August 2008

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