PHI’s Training & Organizational Development team offers providers tools for investing in their frontline staff so they can provide quality care:

Entry-level training programs that use adult learner-centered training approaches to develop interpersonal communication and problem-solving skills as well as clinical skills necessary for delivering quality care.

Peer mentor programs that match experienced staff with new employees in one-on-one relationships to provide guidance and help in delivering care.

Coaching Supervision, a non-punitive problem-solving approach for nurses and other supervisors to use in supervising direct-care staff.

Organizational re-design to create systems that truly support the critical relationship between the consumer and her paid caregivers.

Below, the president of Partners in Care, a New York City home care agency, talks about how coaching supervision has transformed the workplace culture for her home health aides: