The PHI Coaching Approach^SM to Supervision: Introductory skills for supervisors in home and residential care

PHI Coaching Supervision^SM training is based on this curriculum, which introduces supervisors of direct-care workers to the skills they need to effectively help workers solve problems and improve work performance.

Designed for a two-day seminar, the seven-module curriculum focuses on four key skills: Active Listening; Self-Management; Self-Awareness, and Presenting the Problem. The curriculum, which is provided to trainers through our train-the-trainer program, includes learning objectives, activities, questions for discussion, and all necessary handouts.

In addition, a training DVD provides examples of the demonstration role plays (performed by professional actors) and instructions for incorporating these demonstrations into the curriculum.

• Learn more about PHI’s coaching supervision training and our train-the-trainer program
• Download: Introduction with sample module (pdf)

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• Creating a culture of retention: A coaching approach to paraprofessional supervision (pdf)