Case Study: VNA of Indiana County

TOPICS: coaching supervision, coaching approach to communication, cross-functional team, career consortium, orientation, mentoring, career ladder, salaries, benefits

SUMMARY: In order to establish a more efficient organization operating within the context of a challenging business environment, the VNA of Indiana County has invested considerable resources to strengthen leadership and communication and create a supportive and respectable work environment.

The efforts have resulted in increased staff satisfaction, reduced turnover, and savings in management time estimated at $45,000.

Download the VNA of Indiana County Case Study (pdf)

Download the VNA of Indiana County Overview (pdf)

VNA Building
VNA of Indiana County estimates saving $45,000 in management time.

Outcomes at VNA of Indiana County

Employer Outcomes Turnover decreased from 53% in 2003 to 11% in 2006
Employee Outcomes Job satisfaction for all staff made statistically significant gains from 2007 to 2009
Client Outcomes VNA staff are using coaching skills with clients and families, resolving problems and easing relationships
Community Recognition Selected as the top home care agency in PA in the reduction of avoidable hospitalizations among its patients, 2007
(see case study for full list of outcomes)

About the Case Studies

The Business of Caregiving is a series of case studies showcasing exemplary employers in the eldercare / disability services industry.
The organizations featured in this series have been selected for illustrating a "quality care through quality jobs" approach to sustaining and growing a long-term care business.
Support from The Hitachi Foundation helped make these case studies possible.