Case Study: Benchmark Senior Living

TOPICS: benefits; “culture compensation;” company fund; career development, education, and advancement

SUMMARY: To maintain competitiveness in a highly competitive industry, Benchmark aims to retain staff who embody the organization’s culture and values by boosting loyalty and staff engagement.

Learn how this senior living facility maintains a 93% occupancy rate, and has achieved a turnover rate that is about half of that typical within the senior housing market.

Download the Benchmark Case Study (pdf 803k)

Download the Benchmark Overview (pdf 221k)

“I saw [Benchmark] as an opportunity to be creative and to bring some new and better ideas and ways of doing things.”
– Thomas Grape, CEO of Benchmark Senior Living
Benchmark
The percentage of top talent performers at Benchmark Senior Living increased from 34% to 70% in 2010.

Outcomes at Benchmark

Employer Outcomes Increase in 2010 of the percentage of top talent performers from 34% to 70%; reduction of lower level performers from 7.4% to 5%
Employee Outcomes Employees report increased opportunities to learn and grow and a marked improvement in the regularity in which they were receiving performance-related feedback
Resident Outcomes Residents and family members nominate over 200 associates annually for the “Compassionate Caregiver” award
(see case study for full list of outcomes)

About the Case Studies

The Business of Caregiving is a series of case studies showcasing exemplary employers in the eldercare / disability services industry.
The organizations featured in this series have been selected for illustrating a "quality care through quality jobs" approach to sustaining and growing a long-term care business.
Support from The Hitachi Foundation helped make these case studies possible.