"Pull back," the ability to maintain control in emotionally charged situations, is a core skill taught in the PHI Coaching Approach℠.
Integrating the PHI Coaching Approach℠ into your organization provides your staff with the skills they need to put person-directed values and theory into practice.
These skills grow a culture in which meaningful relationships sustain quality care, quality of life, and quality jobs.
What you can expect
The PHI Coaching Approach℠ results in measurable improvements in staff satisfaction and retention, managerial capacity, and quality of care. Organizations that have partnered with PHI report the following outcomes:
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PHI client case studies
The Edgewood Centre, Portsmouth, NH
To improve retention as well as care outcomes, The Edgewood Centre has invested in its workforce in ways that support a culture of respect, good communication, efficiency, empowerment, and support.
Loretto’s PACE Central New York
Recognizing the role low turnover plays in promoting quality long-term care, the leadership team at PACE CNY implemented peer mentoring and career ladder programs in order to increase retention among home health aides.
Orchard Cove, Canton, MA
With support from the PHI Center for Coaching Supervision and Leadership, the leadership team at Orchard Cove launched culture change initiatives aimed at improving employee and resident experiences and outcomes.
VNA of Indiana County, Indiana, PA
To establish a more efficient organization, the VNA of Indiana County has invested considerable resources to strengthen leadership, communication, and a supportive work environment.
Report: CCSL Outcomes
In 2006, PHI launched the Center for Coaching Supervision and Leadership (CCSL), a four-year initiative to test and refine PHI’s signature practice, the PHI Coaching Approach℠ to Supervision. The initiative involved five nursing homes and six home health agencies.
