Why Become a Coaching Organization

PHI Coaching Supervision, a unique approach to supporting employees, fosters respectful relationships throughout an organization. Organizations that adopt coaching supervision find that the skills their nurses and other supervisors learn are critical to supporting relationship-centered care.

PHI Coaching Supervision can help your organization to:

• Build the skills necessary to deliver high-quality relationship-centered care.
• Establish a shared commitment to communication and collaborative problem solving that supports transforming your organizational culture.
• Reduce time spent by nurses and other managers handing complaints and daily operational issues.
• Create a more stable workforce by reducing the cycle of turnover.
• Increase job satisfaction of both nurses and direct-care staff.
• Assist leaders in building high-functioning teams within and across disciplines.

The PHI Coaching Supervision program uses a skill-based training approach. Licensed nurses and other supervisors learn to support direct-care staff while also holding them accountable. By building constructive, positive relationships, managers and supervisors show their respect for staff while also helping them become better communicators and stronger problem solvers.

Coaching Supervision Services

PHI offers several training programs related to coaching supervision. Please discuss these programs with a PHI consultant to determine which are best suited for your organization.

Introductory Training

The 12-hour introductory training for eldercare/disability services supervisors familiarizes participants with the coaching approach to supervision and teaches four fundamental coaching skills. These skills, which support better communication, lay the foundation for strengthening relationships with supervisees. Through interactive, skill-based training, licensed nurses and other supervisors become proficient at:

• Active Listening: Using body language, paraphrasing, and asking clarifying questions to listen attentively and ensure understanding
• Self Management and Self-Awareness: Being conscious of assumptions and biases, and setting aside emotional reactions that can get in the way of hearing an employee’s perspective.
• Presenting the Problem: Communicating clearly and directly about a performance issue while using language free of blame and judgment.
• Problem Solving: Using a non-punitive approach to holding employees accountable while also improving problem-solving skills.

These skills are taught using case scenarios, role plays, and other activities that apply learning to the real challenges of the workplace and can be adapted for either home, community-based, or residential settings.

Train the Trainer

PHI’s train-the-trainer program provides opportunities for staff members to learn coaching skills and how to deliver the two-day introductory training to supervisors within their own organizations. The train-the-trainer is a nine-day program taught three days at a time over a period of several months*. This highly experiential course immerses staff in PHI’s adult learner-centered approach to training, increasing participants’ comfort with facilitating interactive activities.

*For those who have already completed the 2-day introductory coaching seminar, the train-the-trainer program is six days.

Booster Sessions

Coaching skills must be practiced and developed over time. Organizations that make a commitment to coaching supervision often provide supervisors with coaching support and booster sessions to practice their skills. In addition, boosters are a great opportunity to add more advanced topics, for example, deepening coaching skills related to conflict management, delegation, and working with resistance to change. Boosters typically fit into an organization’s in-service calendar.

Certification

In addition to the standard train-the-trainer program, PHI offers a certification program for trainers. This program consists of additional support from PHI, including field-based mentoring, observation, and feedback as well a two-day seminar. Additionally, PHI offers an advanced certification program for master trainers to teach the Coaching Supervision Train-the-Trainer program. Some provider systems pursue trainer certification when they want to extend the Coaching Supervision training to a broad network of affiliates.