PHI’s communication and coaching skills have been essential in nurturing the empowered and creative relationships that are central to The Green House® model. [Read the Case Study]
Robert Jenkens | Director, GREEN HOUSE Project
The PHI team has brought talent, experience, imagination, and humanity to meet us where we are as an organization and truly collaborate for learning and change. [Read the Best Practice]
Mary Tess Crotty | VP of Quality Improvement, Genesis Health Care
After implementing the PHI peer mentoring program at PACE, retention of new employees rose from 52% to 83%. The program was so successful, we decided to expand it throughout Loretto. [Read the Case Study]
Penny Abulencia | Vice President, Loretto PACE CNY
As a result of our self-managed work teams, coaching communication training, and the elimination of our enormous central nursing station, we have seen significant improvements in quality of care, including sharp reductions in urinary tract infections and pressure ulcers. [Read the Case Study]
Paul Hollings | Executive Director, Orchard Cove
As an executive director, I cherish the gift of time. My staff have learned to work together to solve problems at the appropriate level, leaving me the ability to focus on strategic issues.” [Watch video]
Margaret Franckhauser | Executive Director, Community Health & Hospice
PHI is unique among culture change consultants. The consulting team included not only organizational change experts, but truly excellent educators who helped our staff develop crucial communication skills necessary to deliver highly personalized services and supports. [Read the Case Study]
Tricia Cummings | Administrator, Edgewood Centre
We have partnered with PHI for two decades in developing and refining our nationally recognized training program. [Read the Best Practice]
Gloria Pichardo | VP of Clinical Services, Cooperative Home Care Associates
The best decision we ever made at CNR was selecting PHI to be our education partner in training our peer mentors.
Clari Gilbert | Senior Vice President, Beth Abraham Family Health Services
Coaching Supervision has transformed the culture of this organization. We have seen improvements in job satisfaction — along with improvements in retention, because when people are happy, they tend to stay where they are.
Marki Flannery | President, Partners in Care
Our work with PHI has moved our organization much closer to being truly person-centered. All this translates directly to better care and quality of life for our residents.
Mark Kator | President, Isabella Geriatric Center
Coaching supervision is one of the most powerful tools nurses can have to help them support person-directed care. It is an invaluable resource and a masterfully developed training. It has the potential to reduce turnover and retain the best employees.
Joanne Rader | RN, MN, PMHNP, Consultant
