Susan R. Misiorski
Director of PHI Coaching and Consulting Services
(603) 860-2167
smisiorski@phinational.org

Susan Misiorski, BSN, is the Director of PHI Coaching and Consulting Services. In her role, Susan leads a team of trainers and consultants who coach long-term care providers to improve the living and working experience of elders, individuals with disabilities, and workers.

In her tenure at PHI, Susan has worked with a wide range of clients in the for-profit and not-for-profit sectors. Susan provided technical assistance to states participating in the national Better Jobs Better Care demonstration project, and has served as the primary trainer and consultant to multiple nursing homes and home care agencies in the greater New England area. Susan is a regular contributor to new curriculum and product development.

Susan has been a leader in the Pioneer Network, a national organization whose sole purpose is to serve the culture change movement, since its inception in 1997. She served as president of the network from 2000–2003, and was re-elected to the board in 2010.

Prior to coming to PHI, Susan served as director of nursing for Genesis Health Care and then as vice president of nursing for Apple Health Care, Inc. where she spearheaded a corporate-wide culture change initiative.

Susan has published several articles in addition to Getting Started: A Pioneering Approach to Long-Term Care Culture Change. The handbook is a resource to nursing home providers who are looking for information and tools on how to create a high-involvement process for transforming institutions into homes. She is also a regular contributor to Long-Term Living Magazine.

Susan is a national speaker on topics related to long term care culture change, and participated in the CMS satellite broadcast titled Innovations in Quality of Life.

MariaElena Del Valle
Change Management Consultant
(718) 928-2039
mdelvalle@phinational.org

MariaElena works with executive teams, in-house trainers, and cross-functional teams to implement the PHI Coaching Approach℠ throughout organizations. She also conducts a range of other trainings and workshops, as needed, to create a respectful and person-centered work environment.

MariaElena has taught and developed PHI Coaching Supervision℠ skills at Cooperative Home Care Associates, the largest worker-owned home care company in the United States, and Independence Care System, a managed long-term care program that coordinates care for 1400 people with disabilities living in their homes.

As a highly respected workshop leader and speaker, MariaElena has most recently designed and delivered a multimedia opening plenary session at the Lillian and James Portman Conference in Livonia Michigan, and was a featured workshop leader and facilitator at the “Spotlighting the Direct Care Workforce” conference, sponsored by Care for Elders,
in Houston, Texas.

Before coming to PHI, MariaElena worked as an elementary school teacher, social worker, and independent organizational development consultant. She received her BA at College of Mt. Saint Vincent.

Cean C. Eppelheimer
Change Management Consultant
(517) 927-1875
ceppelheimer@phinational.org

Cean comes to PHI with over a decade of experience in deep cultural transformation in long term care. She has worked with a range of long-term care organizations throughout the Midwest in implementing person-centered practices, transforming workplace culture, and improving quality of care, quality of life, and quality of jobs.

She is a certified Eden Alternative® educator and mentor, and has adapted the PHI Coaching Supervision℠ and Self-Managed Work Teams curricula for Eden Registry Organizations. In her role as co-chair of the Michigan Alliance for Person Centered Communities, Cean is involved in spearheading a statewide culture change initiative involving stakeholders throughout the eldercare and disability services community — including state regulatory agencies — to address the barriers to implementing person-centered care in Michigan.

Cean is a frequent national speaker on topics related to organizational culture change. Before coming to PHI, Cean served as Vice President of Culture Transformation at Trinity Senior Living Communities (TSLC), where she lead the culture change initiative for this large, multi-state/multi-facility organization, and developed the TSLC Sanctuary model of care. She received her BS from Michigan State University.

Patricia L. Hillebrand
Change Management Consultant
(814) 375-6912
phillebrand@phinational.org

Pat brings a wealth of healthcare administrative experience to our training and organizational development team. Throughout her career, she has helped leaders in a variety of healthcare settings assess their workplace culture and develop strategies and skills for integrating person-centered practices in the workplace.

Since joining PHI, Pat has lead trainings in peer mentoring, PHI Coaching Supervision℠, leadership development, and the role of the nurse in culture change. She served as the consultant for the PHI Center for Coaching Supervision and Leadership at the VNA of Indiana County in Pennsylvania, and was responsible for teaching trainers at over 80 Pennsylvania sites to use the PHI-authored Personal Care Services Curriculum with their direct-care staff. Pat also spearheaded the credentialing process for PHI programs with the American Nurses Credentialing Center’s Commission on Accreditation.

Before coming to PHI, Pat’s career spanned 30 years in healthcare administration, including 20 years as Vice President of Patient Care Services for three hospital systems in Pennsylvania. She received her BS at St. Joseph’s College, her RN at Temple University, and her MED at Pennsylvania State University.

Renya Larson
Change Management Consultant
(718) 928-2068
rlarson@phinational.org

Renya works with clients to implement customized training programs that enhance person-centered caregiving practices and improve the quality of caregiving jobs. She works closely with a number of New York and New Jersey nursing homes and home health agencies, including Cooperative Home Care Associates, Isabella Geriatric Center, and the Visiting Nurse Association of Central New Jersey.

Renya has also worked on developing PHI curricula, including the Home Health Aide Certification Curriculum and the PHI Coaching Supervision℠ curriculum. And as a certified TimeSlips trainer, Renya brings a unique storytelling method of engaging elders living with dementia to her clients. She has made presentations at national and local conferences, including the American Society on Aging and the Pioneer Network, and is the author of numerous articles about aging, culture change, and workplace communication.

Before coming to PHI, Renya worked as the education manager for the Department of Training and Organizational Development at Continuum Health Partners in New York City, and as Associate Director of the National Center for Creative Aging. She received her BA from Brown University, her MA from New York University, and her Geriatric Scholar Certificate from the Consortium of New York Geriatric Education Centers.

Kathy McCollett
Change Management Consultant
(603)285-2279
kmccollett@phinational.org

Following over a decade of experience in implementing person-centered culture change in a skilled nursing facility as a social worker and manager, Kathy brings deep knowledge and expertise to her role as a culture change specialist at PHI. Kathy provides training and consulting to eldercare and disability services providers who are seeking to grow a workplace culture that ensures quality of life, quality of care, and quality jobs for everyone working or living there.

Kathy has facilitated national and regional trainings for the full suite of the PHI Coaching Approach℠ curricula, as well as other topics required for successful organizational transformation. She has worked with the Pioneer Network and the Centers for Medicaid and Medicare Services (CMS) on evaluating and improving the dining experience for elders in nursing homes across America.

Before coming to PHI, Kathy worked in the eldercare and disability services field for 11 years. She received her BS in Behavioral Science from Granite State College in Portsmouth, New Hampshire.

Maureen Sheahan

Change Management Consultant
(248)-376-5701
msheahan@phinational.org

Maureen brings a wealth of workforce development and labor management expertise to PHI, and currently works with providers throughout the spectrum of eldercare and disability services to assess their current workplace culture, identify goals, and implement training to develop the organization-wide skills necessary for achieving “person-centered” care.

Maureen has helped her clients develop peer mentoring programs, provided train-the-trainer programs, and trained staff in communication skills, PHI Coaching Supervision℠, leadership development, and a range of other topics. She has also played a key role in the development of several PHI curriculum design projects, including an Adult Abuse and Neglect Prevention curriculum; the Building Training… Building Quality project, to train PCAs working with participants in the MI Choice Waiver Program; Employing, Supporting, and Retaining Your Personal Assistant Workshop Series; and the National Resource Center on LGBT Aging to improve the quality and accessibility of services and supports for LGBT elders.

Prior to joining the PHI Training and Organizational Development team, Maureen worked for over 20 years as an advocate, trainer, and facilitator promoting participative workplace practices in a variety of industry sectors, including unionized settings. She received her BA at Wayne State University.