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The October issue of the PHI Training and Organizational Development (TOD) newsletter is available online.

The latest issue includes “Navigating Hard Times in Long-Term Care,” by members of the PHI TOD team, and “Easing the Distress of Room Changes,” by guest blogger Ann Wyatt, residential care policy and strategy consultant at the Alzheimer’s Association, NYC Chapter.

To read past blog posts and subscribe to the TOD newsletter visit the TOD blog.

– by Deane Beebe

In the July issue of the PHI Training & Organizational Development Services (TOD) newsletter, Kathy McCollett, a PHI organizational change specialist, gives new meaning to “informed consent,” using the language of culture change.

Meanwhile, Renya Larson, a specialist with PHI’s Training & Organizational Development team, discusses why teamwork matters.

Visit the PHI Training & Organizational Development Services site to read past newsletter posts and to subscribe.

– by Deane Beebe

Long-Term Living magazine has published the first in a series of monthly columns by PHI National Director of Training and Organizational Development Susan Misiorski.

The series will focus on lessons learned from PHI’s recent series of case studies and best practices highlighting exemplary employers in long-term care.

In her first column, Misiorski, a registered nurse, summarizes findings from two of PHI’s case studies:

• Orchard Cove, a retirement community located in Canton, Massachusetts, and
• The Cottages at St. Martin’s in the Pines, a nursing home in Birmingham, Alabama.

Orchard Cove was singled out by PHI because of its relationship-centered culture as well as its successful adoption of the PHI Coaching Approach to Supervision^SM. As noted in the blog post, Orchard Cove significantly improved its resident outcomes through its culture change initiative.

St. Martin’s, meanwhile, earned recognition for its use of THE GREEN HOUSE® model of eldercare, which focuses on building relationships that promote the personal development of both elders and staff. PHI officially partners with THE GREEN HOUSE Project, providing administrators, known as “Greenhouse guides,” with support in working with self-managed teams and also its expertise in curriculum development.

Both facilities prove that “investing in [direct-care] workers, with better training and career opportunities, is critical to enhancing the quality of life for residents in our nation’s nursing homes,” Misiorski writes.

PHI’s series of case studies and best practices was funded by The Hitachi Foundation.

– by Matthew Ozga

Staff at the Edgewood Centre

The April issue of PHI Training & Organizational Development News features an article about the importance of trust in building a strong organizational culture.

The article — written by PHI’s director of Training & Organizational Development Services, Susan Misiorski — highlights two long-term care providers that have actively worked to build trust: the Edgewood Centre in New Hampshire and Loretto’s PACE Central New York.

The newsletter also provides links to two new resources: The National Resource Center for LGBT Aging has debuted a portal for caregivers of LGBT elders; and The SCAN Foundation has published a PHI curriculum that helps develop communication and problem-solving skills among certified nursing assistants (CNAs).

Visit the TOD website to subscribe to PHI Training & Organizational Development News.

– by Matthew Ozga

The March issue of PHI Training & Organizational Development News reports on the experience of three organizational leaders engaged in Executive Coaching.

Another article, Responding to New Hampshire’s “Care Gap”, describes how the University of New Hampshire Institute on Disability is working to address a growing care gap in the Granite State with a U.S. Department of Labor Health Care Careers grant.

This month’s “Featured Resources” includes new case studies from The Business of Caregiving series, which showcases exemplary employers in the eldercare/disability services industry, and articles and resources on culture change.

Visit the TOD website to subscribe to PHI Training & Organizational Development News.

– by Deane Beebe

The January issue of PHI Training & Organizational Development News includes the last installment of a four-part series on what matters most to elders living in nursing homes.

“Living in a Nursing Home: What Matters Most (Part 4),” by Susan Misiorski, PHI national director of Training & Organizational Development (TOD) Services, focuses on engaging in meaningful activity. Parts 1, 2, and 3 of the newsletter series are archived on the TOD site.

PHI Training & Organizational Development News was launched last summer. Visit the TOD website to subscribe.