Summary of Position
PHI is seeking to hire a Midwest Training and Organizational Development (TOD) Specialist to provide training and consultation to the community of long-term care stakeholders in Michigan and other parts of the Midwest. The Midwest TOD Specialist is a full time position reporting to PHI’s Midwest Director, and working closely with PHI’s Michigan TOD Specialist and the national TOD team.

The Midwest TOD Specialist will provide support to long-term care residential and home care employers that seek to improve the quality of services by improving the quality of jobs for direct care workers. PHI’s culture change work also includes support and technical assistance to organizations such as local workforce investment boards, community colleges, area agencies on aging, advocacy groups, and community mental health organizations. The focus for this technical support includes:

• Improving recruitment, training, job quality, and advancement opportunities for workers.
• Improving the caregiving culture and practices within care settings.
• Providing training to, and coaching for, managers on leadership and supervisory skills needed to direct a change process and create a more supportive work environment.
• Creating a more supportive work environment and improving retention rates through training and support to build the capacities of individual consumers employing personal assistants.

About PHI

PHI works to improve the lives of people who need home care and residential care—by improving the lives of the workers who provide that care. Our goal is to ensure caring, stable relationships between consumers and workers, so that both may live with dignity, respect, and independence.

Position Responsibilities

Assist selected long-term care organizations in adopting new organizational structures and practices which build a culture of retention and respect among staff members at all levels and improve the quality of services and supports for consumers of long-term care services.

• Collaborate with project site and PHI TOD staff to design and deliver site-based educational programs and consulting support for organizational leaders and others.
• Conduct and/or support the implementation of site-based educational programs and new practices on Coaching Supervision, and other related initiatives, such as advancement opportunities for direct-care workers, including peer mentoring; employment supports; and changes in caregiving practices in-line with person-centered care.
• Design and conduct organizational culture and program assessments.
• Provide coaching support to organizational leaders and trainers as they work to transform the organizational culture and implement coaching supervision and leadership practices.
• Work with other long-term care stakeholder organizations (dementia, disability, aging, anti-poverty) to improve availability of resources and supports to direct care workers, long-term care providers and consumers.
• Serve as Project Team leader for selected sites and projects and manage multiple projects (staffing, scheduling, billing, reporting) involving both grant funding and direct fee-based consulting.

Provide off-site educational programs for provider organizations participating in PHI educational programs. Work with PHI trainer teams to:

• Plan, handle outreach and logistics for, and deliver multi-day train the trainer seminars using adult learner centered methodologies to introduce and explore skills to be an effective supervisor, leader, or peer mentor.
• Plan, handle outreach and logistics for, and deliver two-day Introductory Coaching Supervision program, and other programs as planned.
• Plan for and deliver leadership seminars for organizational leaders on creating a workplace culture to support the implementation of a coaching approach to supervision and leadership.
• Participate in development of new concepts and initiatives related to organizational change consulting and training design, content and methodology.

Promote PHI’s school of thought and diffusion of effective training and organizational development models.

• Provide input into new curricula and suggest improvements to existing curricula to document and improve PHI’s training practices.
• Provide input into publications introducing and/or detailing PHI’s approach to organizational culture change and effective work place practices, and/or draft new publications.
• Support the National Clearinghouse on the Direct Care Workforce website in maintaining and disseminating information about Midwest best practices in training and organizational development.
• Design and deliver presentations and workshops related to PHI’s approach organizational culture change, both in the Midwest and nationally.
• Represent PHI on regional or national workgroups, as needed.
• Support PHI’s efforts to be a learning organization.
• Support Midwest PHI’s efforts to actualize its strategic work plan.
• Collaborate with PHI’s Evaluation Team to track effectiveness of program implementation.

Innovate. Develop new relationships and projects: working closely with provider, worker, consumer, or governmental partners, develop new and improved methods of improving the quality of direct care jobs and spreading initiatives to new settings/providers. Document the program’s elements and outcomes for future use.

Organizational Responsibilities

• Facilitate collaboration and learning among PHI staff members; particularly through Training and Organizational Development Team skills development and cross-team learning opportunities.
• Assist with external and internal data collection and research.
• Support PHI policy initiatives, as needed.
• Support development of the National Clearinghouse on the Direct Care Workforce by contributing information, contacts and expertise as requested.
• Participate in Michigan and Midwest Team meetings and organizational retreats.
• Participate in New York-based staff meetings and off-site organizational retreats, and, as needed, in staff committees or ad hoc planning teams.

Qualifications

• Three to five years management and supervisory experience in long-term care (nursing, social work, advocacy, quality improvement, training and/or administrative roles all applicable).
• Experienced trainer/educator with expertise in designing and delivering content in an adult-learner centered methodology.
• Experienced and capable of administering training activities, including designing and implementing outreach campaigns, managing registration and logistics, preparing materials for programs, etc.
• Ability to travel, including overnights, up to 50% in some months.
• Ability to work both independently and collaboratively with teams.
• Ability to establish, support, and lead collaborative working relationships with diverse interest groups and stakeholders.
• A critical and independent thinker who analyzes issues fully and expresses ideas clearly and directly, and who is comfortable creating new and innovative ideas and approaches.
• Excellent communicator with strong writing and speaking skills across different audiences and with people from diverse class and cultural backgrounds.
• Excellent interpersonal/relational skills.
• Ability to manage multiple projects as well as competing priorities.

Preferences

• Reside in southwest lower peninsula of Michigan.
• Background in nursing or nursing education or in nursing home administration.
• Knowledge of organizational development theory and practice.
• Direct experience in leading or participating in a culture change process.
• Experience working with organized labor.
• Consulting and/or technical assistance experience.

Additional PHI Background

PHI is a $9 million nonprofit organization headquartered in the South Bronx, New York that provides technical services across the country, and employs field staff in four regions: New England, New York, Pennsylvania and Michigan. The organization’s nearly 50 employees work to strengthen our nation’s long-term care direct-care workforce—home health aides, certified nurse aides, and personal care attendants—by developing innovative recruitment, training, supervision programs; client-centered caregiving practices; and state and federal public policy. PHI’s premise is that creating quality jobs for direct-care workers is essential to providing high-quality; cost-effective services to long-term care consumers.

PHI’s National Clearinghouse on the Direct Care Workforce, a web-based resource at www.PHInational.org/clearinghouse, is the nation’s primary source of information and analysis on the direct-care workforce. The Clearinghouse receives more than 30,000 visits per month from a mix of long-term stakeholders, including providers, workers, consumers, advocates, and researchers.

PHI’s newest initiative is the Philadelphia-based PHI Center for Coaching Supervision and Leadership, a four year targeted education initiative to prepare nurses and other managers to shift from a task focus to a relational, person-centered approach to management and caregiving.

Contact

PHI, Human Resources
349 East 149th Street, Tenth Floor
Bronx, New York 10451
E-mail: info@phinational.org
(Please note job title in subject line of email and cover letter.)
This position will remain open until filled.

Position is full-time, with excellent salary and benefits.

~ PHI encourages diversity in our workforces. ~