PHI is launching a series of case studies entitled The Business of Caregiving, highlighting exemplary employer practices in the eldercare/disability services industry.
The first case study profiles the Edgewood Centre, a family-owned long-term care facility in Portsmouth, New Hampshire.
Like all of the facilities chosen for PHI case studies, Edgewood embodies PHI’s “quality care through quality jobs” tagline by maintaining a broad range of supports for its direct-care staff.
Strong Practices, Strong Outcomes
The Edgewood case study explains how the facility — with PHI’s assistance — introduced several programs to improve the quality of their direct-care workers’ jobs.
For example, Edgewood’s overall approach to communication has changed as it has adopted the PHI Coaching ApproachSM. Edgewood has also implemented the practice of consistent assignment, which benefits residents just as much as it does workers.
The Edgewood case study includes data proving that those practices work: Staff turnover and callouts by employees have both decreased over the last few years, while staff satisfaction is extremely high.
Such quantitative data will be an ongoing feature of The Business of Caregiving case studies.
“While it is often challenging to track outcome data, the organizations profiled all have some solid evidence of success in their workforce development efforts,” said Marcia Mayfield, PHI director of evaluation.
Multimedia Components
The Business of Caregiving has several multimedia components to accompany the case studies, including podcasts and picture galleries, all of which will be posted to PHI’s Training & Organizational Development Services website.
PHI will release more case studies in the coming months.
The case study series was funded by the Hitachi Foundation. Hitachi was also instrumental in funding PHI’s ongoing series of best practices in long-term care.
– by Matthew Ozga
