For consumers of paid long-term care services, eight out of every ten hours of service are provided not by a nurse or a doctor, but by a direct-care worker—a home health aide, certified nurse aide, or personal care worker.

Therefore, for consumers who rely upon services and support from direct-care staff, PHI has identified the Nine Essential Elements of Quality Care —whether that care is received in the consumer’s home or in a residential setting.

This builds off of PHI’s Nine Essential Elements of a Quality Job, which is a guide to help ensure direct-care workers are able to provide the highest-quality care to all long-term care consumers.

We are interested in hearing your thoughts on the elements of quality care. Does this vision resonate for you? Let us know by commenting below.