Comments on: PHI Expert: Sue Misiorski http://phinational.org/archives/phi-expert-interview-sue-misiorski/ PHI works to improve long-term care -- by improving the jobs of home health aides, certified nurse aides, & personal care attendants. Sat, 19 May 2012 10:15:06 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Joanne Rader http://phinational.org/archives/phi-expert-interview-sue-misiorski/comment-page-1/#comment-1215 Joanne Rader Sat, 30 Aug 2008 22:13:09 +0000 http://phinational.org/archives/phi-expert-interview-sue-misiorski/#comment-1215 Thanks for the good article. Just back from the Pioneer Conference, I was struck by the number of adminstrators and director's of nursing I spoke with who said how well things were going for their facilities. These were people who were making deep change and were struggling just 2 years ago when I spoke to them. They are through the chaos and reaping great benefits! We need to hear more of their stories to give others hope amidst the chaos!! Joanne Thanks for the good article. Just back from the Pioneer Conference, I was struck by the number of adminstrators and director’s of nursing I spoke with who said how well things were going for their facilities. These were people who were making deep change and were struggling just 2 years ago when I spoke to them. They are through the chaos and reaping great benefits! We need to hear more of their stories to give others hope amidst the chaos!!
Joanne

]]> By: Larry Wenger http://phinational.org/archives/phi-expert-interview-sue-misiorski/comment-page-1/#comment-1133 Larry Wenger Sun, 24 Aug 2008 01:04:39 +0000 http://phinational.org/archives/phi-expert-interview-sue-misiorski/#comment-1133 Great article! In our work we find that many staff (in nursing homes and elsewhere) feel pretty good about the work they do for whomever it is they serve. However, when you ask them to talk about their relationships with other staff and other departments, things can get ugly pretty fast. Too often they have not come to the realization, that no matter how good their services are, they could be unbelievably better if there was a culture of "working together". Herb Kelleher, the founder of Southwest Airlines, had it right, "when staff enjoy their job, the customers will be abundant and well served". Actually I dont think that was Herb's exact quote but I think it is true to his intent. Larry Wenger, MSW Workforce Performance Group Great article! In our work we find that many staff (in nursing homes and elsewhere) feel pretty good about the work they do for whomever it is they serve. However, when you ask them to talk about their relationships with other staff and other departments, things can get ugly pretty fast. Too often they have not come to the realization, that no matter how good their services are, they could be unbelievably better if there was a culture of “working together”. Herb Kelleher, the founder of Southwest Airlines, had it right, “when staff enjoy their job, the customers will be abundant and well served”. Actually I dont think that was Herb’s exact quote but I think it is true to his intent.

Larry Wenger, MSW
Workforce Performance Group

]]> By: Yvonne Atkinson http://phinational.org/archives/phi-expert-interview-sue-misiorski/comment-page-1/#comment-1111 Yvonne Atkinson Fri, 22 Aug 2008 17:53:49 +0000 http://phinational.org/archives/phi-expert-interview-sue-misiorski/#comment-1111 Hi, Our organization is in the middle of doing exactly as your article descibes. It isn't easy - sometimes painful. But a positive outcome is beginning to peak through. We have been at this for 2 years. I bet it will take 5 years to see a change in culture. Yvonne Atkinson Hi,
Our organization is in the middle of doing exactly as your article descibes. It isn’t easy – sometimes painful. But a positive outcome is beginning to peak through. We have been at this for 2 years. I bet it will take 5 years to see a change in culture.
Yvonne Atkinson

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